Introduction
In a call center environment, clear communication is crucial, making the choice of headphones an essential factor in productivity and efficiency. The best headphones for call centers provide superior sound quality, noise cancellation, and comfort for prolonged use. With employees handling multiple calls daily, background noise can be a major distraction, reducing call clarity and customer satisfaction. That’s why noise-canceling features, both for the microphone and the ear cups, are a must-have to ensure crystal-clear conversations. Comfort is another key consideration, as call center agents wear their headsets for extended periods. Lightweight designs, cushioned ear pads, and adjustable headbands help prevent discomfort and fatigue. Wired and wireless options are available, with wired headsets being the preferred choice for their reliability, while wireless models offer more flexibility. Durability is equally important since headsets are used frequently in high-paced environments. Features such as reinforced cables and high-quality materials can extend the lifespan of the device. Additionally, compatibility with VoIP systems, softphones, and traditional desk phones should be taken into account when selecting the right headset. Whether it’s a budget-friendly wired headset or a premium wireless model with advanced noise cancellation, investing in the right headphones can significantly enhance productivity and customer satisfaction in a call center. This guide explores the top options available to help you make an informed decision.
Brief Guide to the Top Call Center Headphones
| Brand | Pros | Cons | View on Amazon |
|---|---|---|---|
| Jabra Evolve 75 | Excellent noise cancellation, wireless flexibility, comfortable for long hours. | Expensive, may have occasional Bluetooth connectivity issues. | View on Amazon |
| Poly Voyager Focus UC | High-quality microphone, lightweight, multi-device pairing. | Shorter battery life compared to competitors. | View on Amazon |
| Logitech H570e | Affordable, noise-canceling mic, comfortable for extended use. | Wired only, lacks premium sound quality. | View on Amazon |
| Sennheiser SC 660 | Ultra-noise canceling, durable build, HD voice clarity. | Pricey for a wired headset. | View on Amazon |
| Jabra Biz 2400 II | Extremely durable, Kevlar-reinforced cable, superior noise cancellation. | Higher cost, wired only. | View on Amazon |
| Yealink UH36 | Optimized for VoIP, lightweight, good microphone quality. | Basic design, not as feature-rich as premium models. | View on Amazon |
| Bose 700 UC | Industry-leading noise cancellation, premium sound quality, sleek design. | Very expensive, bulkier than other options. | View on Amazon |
| Koss CS100 | Budget-friendly, simple and effective, decent noise reduction. | Basic features, average sound quality. | View on Amazon |
Detailed Analysis:
1) Jabra Evolve 75
1) Jabra Evolve 75 – Best Overall Wireless Headset
✅ Sound Quality: Features high-definition audio with rich, well-balanced sound. Optimized for both voice calls and music, ensuring clarity and depth. Wideband audio technology enhances communication quality.
✅ Noise Cancellation: Equipped with active noise cancellation (ANC) to reduce background noise in noisy workspaces. The noise-canceling microphone eliminates unwanted sounds for better voice clarity.
✅ Comfort: Designed with soft leatherette ear cushions and an adjustable headband. Lightweight build prevents ear fatigue, making it ideal for long hours.
✅ Connectivity: Wireless Bluetooth with a USB dongle for seamless PC and mobile device integration. Allows simultaneous connection to two devices for multitasking.
Pros
- Active noise cancellation (ANC) for clear communication
- Comfortable design with cushioned ear pads
- Long battery life (up to 18 hours)
- Wireless connectivity with Bluetooth and USB adapter
Cons
- Expensive compared to other models
- Bluetooth connectivity can be inconsistent
Jabra Headset Recommendation
Jabra Evolve 75 – It provides an excellent balance of noise cancellation, comfort, and wireless flexibility, making it the best choice for professionals.
2) Poly (Plantronics) Voyager
2) Poly (Plantronics) Voyager Focus UC – Best for Wireless Multi-Tasking
✅ Sound Quality: Delivers crisp, professional-grade audio with immersive sound for calls and music. Enhanced bass and treble ensure natural voice reproduction.
✅ Noise Cancellation: Features an advanced noise-canceling microphone with Digital Signal Processing (DSP) to filter out background noise. Great for open office environments.
✅ Comfort: Ultra-lightweight with memory foam ear cushions for long-lasting comfort. The adjustable headband fits different head sizes without pressure.
✅ Connectivity: switching betweenBluetooth-enabled with multi-device pairing, allowing seamless PC and mobile. The wireless range extends up to 98 feet.
Pros
- Noise-canceling microphone with exceptional clarity
- Comfortable and lightweight for extended use
- Wireless with multi-device pairing for easy switching
Cons
- Battery life (up to 12 hours) is shorter than competitors
- Pricey compared to wired options
Best Poly (Plantronics) Headset Recommendation
Voyager Focus UC – Ideal for professionals who need high-quality audio with multi-device connectivity.
3) Logitech H570e
3) Logitech H570e – Best Budget Wired Headset
✅ Sound Quality: Delivers decent voice clarity with a focus on speech optimization. Ideal for call center conversations but lacks deep bass for music.
✅ Noise Cancellation: Noise-canceling microphone minimizes background distractions but does not feature active noise cancellation. Best for relatively quiet environments.
✅ Comfort: Lightweight and designed with padded ear cushions to reduce ear strain. The headband is adjustable for a better fit.
✅ Connectivity: Wired USB connection ensures a stable and lag-free communication experience. Plug-and-play compatibility with most PCs and softphones.
Pros
- Affordable and reliable for daily use
- Noise-canceling microphone for clear conversations
- Lightweight design with comfortable ear cushions
Cons
- Wired only, limiting mobility
- Basic sound quality compared to premium models
Best Logitech Headset Recommendation
Logitech H570e – A great budget-friendly option with essential features for call center agents.
4) Sennheiser SC 660
4) Sennheiser SC 660 – Best Premium Wired Headset
✅ Sound Quality: High-definition audio with Sennheiser’s signature sound clarity. Provides exceptional voice clarity and rich, natural tones.
✅ Noise Cancellation: Features an ultra-noise-canceling microphone that effectively eliminates surrounding noise. Perfect for high-noise call center environments.
✅ Comfort: Built with premium materials, including soft leatherette ear
cushions. Lightweight structure ensures all-day comfort without discomfort.
✅ Connectivity: Wired USB and 3.5mm jack options for universal compatibility. Ensures a stable connection with VoIP phones, PCs, and mobile devices.
Pros
- High-definition voice clarity
- Ultra-noise canceling microphone for excellent call quality
- Durable, lightweight build
Cons
- Expensive for a wired headset
- No wireless option
Best Sennheiser Headset Recommendation
Sennheiser SC 660 – Best for users who want a high-quality wired headset with outstanding noise cancellation
5) Jabra Biz 2400 II
5) Jabra Biz 2400 II – Most Durable Wired Headset
✅ Sound Quality: Wideband audio technology provides crystal-clear voice transmission. Balanced sound ensures easy communication without distortion.
✅ Noise Cancellation: Industry-leading noise-canceling microphone filters out background noise. Helps in achieving a distraction-free calling experience.
✅ Comfort: Ergonomically designed with soft memory foam ear cushions. Kevlar-reinforced cable prevents tangling and ensures longevity.
✅ Connectivity: Wired connection with USB, 3.5mm, and QD (Quick Disconnect) options. Offers compatibility with most call center communication systems.
Pros
- Kevlar-reinforced cable for long-lasting durability
- Superior noise cancellation for busy call centers
- Comfortable and lightweight for extended wear
Cons
- Higher cost compared to other wired models
- No wireless option
Best Jabra Wired Headset Recommendation
Jabra Biz 2400 II – Perfect for call centers needing a highly durable and long-lasting headset.
6) Yealink UH36
6) Yealink UH36 – Best for VoIP Calls
✅ Sound Quality: Designed for VoIP calls, ensuring clear, natural-sounding voice transmission. Good overall clarity but not suitable for high-end audio needs.
✅ Noise Cancellation: Passive noise cancellation minimizes background
distractions. The noise-reducing microphone helps improve voice clarity.
✅ Comfort: Lightweight and breathable design with soft ear cushions. Adjustable headband for a secure fit without pressure on the head.
✅ Connectivity: Dual connectivity with USB and 3.5mm jack for versatile use. Optimized for Microsoft Teams, Zoom, and other VoIP platforms.
Pros
- Optimized for Microsoft Teams and VoIP platforms
- Lightweight design for extended use
- Noise-canceling microphone for clear audio
Cons
- Basic design, lacking premium features
- Wired only, limiting mobility
Best Yealink Headset Recommendation
Yealink UH36 – Best for VoIP users who need seamless compatibility with softphones and cloud-based communication platforms.
7) Bose 700 UC
7) Bose 700 UC – Best High-End Premium Headset
✅ Sound Quality: Industry-leading premium sound with deep, rich audio. Superior voice clarity and wide frequency response range for both calls and music.
✅ Noise Cancellation: Features adaptive active noise cancellation with 11
levels of adjustment. Ideal for blocking background noise in open offices.
✅ Comfort: Designed with ultra-soft ear cushions and a sleek, lightweight frame. Provides extended comfort for long call center shifts.
✅ Connectivity: Wireless Bluetooth with USB dongle support for seamless PC and mobile pairing.
Pros
- Industry-leading active noise cancellation (ANC)
- Premium sound quality for clear communication
- Sleek and modern design
Cons
- Very expensive compared to other call center headsets
- Slightly bulkier than other models
Best Bose Headset Recommendation
Bose 700 UC – A top-tier choice for professionals who want the best noise cancellation and premium sound quality.
8) Koss CS100
8) Koss CS100 – Best Entry-Level Wired Headset
✅ Sound Quality: Basic yet effective audio for call clarity. Best suited for voice calls but lacks advanced sound enhancement features.
✅ Noise Cancellation: Noise-reducing microphone helps minimize surrounding noise. However, it does not have active noise cancellation.
✅ Comfort: Simple over-the-ear design with padded cushions for added comfort. Lightweight build makes it suitable for occasional use.
✅ Connectivity: Wired 3.5mm jack connection, making it compatible with most PCs and softphones. Easy plug-and-play setup.
Pros
- Affordable and easy to use
- Noise-reducing microphone for improved call clarity
- Simple, comfortable design
Cons
- Basic features, not suitable for heavy use
- Average sound quality compared to premium headsets
Best Koss Headset Recommendation
Koss CS100 – A great choice for beginners or small call centers on a tight budget.
Final Recommendation
- Best Overall Wireless: Jabra Evolve 75 (Great noise cancellation, premium audio)
- Best Budget Wired: Logitech H570e (Affordable, reliable for call center use)
- Best Premium Wired: Sennheiser SC 660 (Superior sound, ultra-noise canceling)
- Best Entry-Level: Koss CS100 (Simple and budget-friendly)
Conclusion:
Choosing the best headset for a call center is crucial for ensuring clear communication, comfort, and efficiency during long working hours. A good call center headset must have high-quality sound, noise cancellation, and ergonomic design to help employees stay focused and productive. Whether you need a wired or wireless headset, the right choice depends on factors like budget, work environment, and required features.
Jabra Evolve 75:
For professionals looking for a premium wireless option, the Jabra Evolve 75 stands out due to its excellent active noise cancellation (ANC), wireless flexibility, and all-day comfort. It is an ideal choice for those who work in noisy environments and need high-quality audio.
Sennheiser SC 660:
If you prefer a wired headset with superior call clarity, the Sennheiser SC 660 offers ultra-noise canceling technology, HD voice quality, and durable construction.
Logitech H570e:
For those looking for a budget-friendly option, the Logitech H570e provides decent noise cancellation, comfort, and reliability at an affordable price. Ultimately, the best headset depends on individual needs—whether for remote work, office settings, or VoIP calls. Investing in a high-quality call center headset enhances productivity, reduces strain, and ensures seamless communication, making it an essential tool for professionals in customer support, sales, and telemarketing.
Frequently Asked Questions
What features should I look for in a call center headset?
When choosing a call center headset, consider noise cancellation, comfort, sound quality, and connectivity. A noise-canceling microphone helps reduce background noise, while a comfortable design ensures long-term usability. Wired headsets offer stable connections, while wireless models provide flexibility.
Is a wired or wireless headset better for a call center?
It depends on your needs. Wired headsets offer a stable connection with no battery limitations, making them ideal for all-day use. Wireless headsets provide more freedom of movement but require battery charging and may experience occasional connectivity issues.
What is the difference between passive and active noise cancellation?
Passive noise cancellation (PNC): Uses physical ear cup padding to block out external sounds.
Active noise cancellation (ANC): Uses electronic technology to reduce background noise, making it ideal for noisy call center environments.
Can I use a Bluetooth headset for a call center?
Yes, many call centers allow Bluetooth headsets for flexibility and mobility. However, ensure it has a long battery life and dual connectivity to switch between a PC and mobile device seamlessly.
Which brands offer the best call center headsets?
Top brands include:
Jabra (Evolve 75, Biz 2400 II) – Excellent noise cancellation and comfort
Plantronics (Poly) (Voyager Focus UC) – Wireless convenience and multi-device connectivity
Sennheiser (SC 660) – High-definition sound quality and durability
Logitech (H570e) – Budget-friendly with essential features
What type of microphone is best for call center headsets?
A noise-canceling boom microphone is ideal because it reduces background noise and enhances voice clarity. Some premium models also include digital signal processing (DSP) for clearer calls.
Do call center headsets work with Microsoft Teams, Zoom, or VoIP?
Yes, most call center headsets are optimized for Microsoft Teams, Zoom, Cisco, and other VoIP platforms. Look for “UC-certified” (Unified Communications) headsets for the best compatibility.
How do I maintain my call center headset?
Clean the ear cushions and microphone regularly.
Store it properly to prevent cable damage (for wired models).
Charge wireless headsets before long shifts to avoid interruptions.
Update firmware/software if your headset supports it for better performance.
What is the best budget headset for call centers?
The Logitech H570e is an excellent budget-friendly wired headset with noise cancellation and comfortable ear padding, making it perfect for long work hours.
What is the best premium headset for call centers?
The Jabra Evolve 75 is one of the best premium wireless headsets, offering active noise cancellation, superior sound quality, and dual connectivity. For wired options, the Sennheiser SC 660 delivers exceptional voice clarity and comfort.
